A meltdown is an involuntary response to sensory or emotional overwhelm. It is not a choice, it is the nervous system reaching its limit.
1
Move to a quieter, lower-stimulus space
Reduce noise, brightness and crowds immediately. A bathroom, corridor or car is fine.
2
Do not demand eye contact or speech
Talking is often impossible during a meltdown. Sit nearby without making demands, your calm presence is enough.
3
Remove triggers where possible
Turn off screens, reduce lighting, loosen tight clothing, remove any items causing discomfort.
4
Use a weighted blanket or firm pressure if it helps
Ask first, some people find deep pressure grounding, others find it overwhelming.
5
Wait, and then check in quietly
Recovery takes time, from minutes to hours. Once calm returns, offer water and food. Do not debrief immediately.
When to call 112. Call 112 if the person is in physical danger, has injured themselves seriously, or is unable to breathe.
After the moment passes.
Recovery takes longer than the crisis itself. Rest, low demands, and familiar food are the most useful things you can offer. Give the person space to process in their own way and time.
Sentio has a full crisis companion, meltdown debrief tool and personalised protocols, available once you create a free account.